Frequently asked questions
1. General shipping answers
All the items that do not say 'sold' on this store are available for purchase and delivery within New Zealand, Australia and United States. When we package the item, we use several layers of bubble wrap, protective paper and of course a rigid cardboard box to ensure it is delivered as shown in the product listing. After your purchase, we will supply you with a tracking number so that you can keep up to date with your delivery. At any time after your purchase, you can contact me here if you have any questions or need assistance.
Additionally, for a limited time only, all orders will come with free shipping to any address in New Zealand.
2. Do you ship internationally?
Yes, we currently support shipment to United States and Australia on our store.
If you are interested in my artwork and don't live in either of these countries, contact me here for a quote. Please include details of the artwork you are interested in, your country of residence and your full address and I will get back to you within 1-3 business days.
3. Can I commission an artwork?
Yes, I love creating special custom pieces and quite regularly have done commissions for many clients. Please contact us here with details of the artwork you would like, including size ad colour scheme.
4. What happens if I change my mind?
Unfortunately we do not offer refunds if you have changed your mind once you have received the artwork. We are happy to send you several pictures and videos of the artwork previous to purchase to ensure you are happy with it. However, if you can provide proof within 30 days that the item is damaged or broken we will provide a full refund, partial refund or store credit.
5. What methods of payment can I use?
I accept all Visa, Mastercard and American Express cards right here on this store by clicking Buy it now or Add to cart and following the steps. For an even faster payment experience, we also process payments via Apple Pay, Google Pay, PayPal, Shop Pay, and more. Please contact me here if you would like to pay by New Zealand Bank Transfer.
6. Can I collect my work personally?
Yes, I love meeting with clients at my studio. Please contact me here to arrange a viewing or to collect your work, or simply select the 'Studio Pickup' option at the checkout. If you select this option, we will email you within 1-3 business days regarding your pickup.
7. Why invest in original art?
Because my artworks are all one of a kind, made with love and not mass produced. I pour my heart in each individual piece and never let them go until I’m completely satisfied with the result.
8. The artwork I like is already sold. Can I have one the same?
I regularly get clients that want an artwork similar to another that has sold. I can make pieces by special commission, that are similar to others already sold. However due to there nature of fluid art, no two pieces are ever the same. I also believe in giving each artwork its own life and personality. Please contact me here if the artwork you like is sold and you would like to find out about a similar one.
9. Can I pay in installments?
Yes, I accept payments in instalments for works over $500. Please contact me here if you are interested in finding out more about this option.
Once a first payment is made I will mark the artwork as sold online and in my art gallery. I personally love this option as I’m aware that not everyone can afford buy an original piece of art in one payment.
10. When is the gallery open?
I’m open quite regularly. My Open flag will be outside when I’m open but I’m also happy to open by appointment when suitable to the client.
Leda Daniel retains all copyrights and reproduction rights of all sold artworks and commissioned paintings.
12. Customer privacy
Information you provide through the ordering process will only be used to keep you up-to-date with your order’s progress and to contact you if there are any issues. Subscribers to the mailing list will only receive Leda Daniel's artwork related announcements, and may unsubscribe at any time.